Return Policy | Hassle-Free Wig Returns

Returns & Store Credit Policy

We’re sorry you’re considering a return, but we completely understand. Please read our policy below before submitting a request.

Eligible Returns:

• Only wigs are eligible for return.
• All returns are for store credit only.
• Qualified returns must be initiated within 5 days of delivery.
• Once approved, the return package must be postmarked within 3 business days.
• Return shipping costs are the buyer’s responsibility unless the item is faulty.

Restocking Fees:

• Returns are subject to a 10–20% restocking fee, depending on the condition of the returned Haircrown.
• Additional restocking fees may apply for customers with a history of frequent returns.

Wigs MUST be returned in the following condition:

• Lace must be intact
• Original hang tag must be attached
• Wig must not be cut, restyled, or show signs of wear beyond initial try-on

Returns will be rejected if:

• Used wig caps or unrelated items are sent back
• Tag is not attached
• Wig has a strong odor (perfume, smoke, etc.)
• Wig clearly shows signs of wear or alteration

Non-Returnable Items:

• Lace-cut wigs
• Final sale items
• Wig care items
• Holiday sales or special discounted items
• Used or worn products
• Route package insurance (non-refundable)

To start a return, please email hello@kiwihaircrown.com with your order number, reason for return, and photos (if applicable).